Refund policy
Return & Refund Policy
We want you to be fully satisfied with your purchase from ElvaBaby.
Return Window
You may request a return within 14 days of receiving your order, in accordance with EU consumer law.
Conditions for Returns
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must include original packaging
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Proof of purchase is required
Non-Returnable Items
For hygiene and handmade production reasons, we cannot accept returns for:
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Custom or personalized items
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Items marked as final sale
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will offer a replacement or full refund depending on the situation.
Refund Processing
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.