Return & Refund Policy

We want you to be fully satisfied with your purchase from ElvaBaby.

Return Window

You may request a return within 14 days of receiving your order, in accordance with EU consumer law.

Conditions for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must include original packaging

• Proof of purchase is required

Non-Returnable Items

For hygiene and handmade production reasons, we cannot accept returns for:

• Custom or personalized items

• Items marked as final sale

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will offer a replacement or full refund depending on the situation.

Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.